Pinnacle Business School Nigeria ("the School," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us — whether through our website, during enrollment, or as a current or past student. Please read this policy carefully.
1. Introduction
This Privacy Policy applies to all personal data processed by Pinnacle Business School Nigeria in connection with our educational programs, website, communications, and administrative operations.
By enrolling in our programs, using our website, or communicating with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our services.
We may update this policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
2. Data We Collect
We collect the following categories of personal information:
2.1 Identity & Contact Information
- Full name, gender
- Email address, phone number, nationality
- Passport photograph or government-issued ID details
2.2 Academic & Professional Information
- Educational qualifications and certificates
- Professional experience and employment history
- Program enrollment details, class attendance, and academic performance
- Examination registrations and results
- Student assessments, assignments, and project submissions
2.3 Communications
- Emails, messages, and enquiries submitted to the School
- Feedback, surveys, and testimonials you provide
3. How We Collect Your Data
We collect your personal data through the following means:
- Application forms — online or physical enrollment applications
- Direct communication — emails, phone calls and in-person interactions
- Payment transactions — through our approved payment channels
- Our website — via contact forms, enquiry submissions, and cookies
- Examination bodies — information shared by bodies such as CIPS and Prince2 in connection with your registration
4. How We Use Your Data
We use the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Enrollment & Administration | Processing applications, confirming enrollment, maintaining student records |
| Academic Delivery | Scheduling classes, issuing materials, tracking attendance and performance |
| Examination Registration | Registering students with CIPS, Prince2, and other examining bodies |
| Fee Management | Processing payments, issuing receipts, managing refunds and outstanding balances |
| Communication | Sending program updates, class schedules, results, and important notices |
| Compliance & Legal | Meeting legal, regulatory, or accreditation obligations |
| Improvement of Services | Analysing feedback and usage data to enhance our programs and website |
We will not use your personal data for any purpose incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
5. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
- Contractual necessity — processing is necessary to fulfill our enrollment and academic obligations to you
- Legitimate interests — processing is necessary for our legitimate business interests, such as improving our services and communicating with prospective students
- Consent — where you have given explicit consent, such as for marketing communications
- Legal obligation — where we are required to process your data to comply with applicable Nigerian law or regulatory requirements
6. Sharing Your Data
Pinnacle Business School Nigeria does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
6.1 Examination Bodies
We share relevant personal and academic data with recognised examination bodies (such as CIPS and Prince2) solely for the purpose of registering you for examinations and processing your results.
6.2 Legal & Regulatory Authorities
We may disclose your information to law enforcement agencies, regulatory bodies, or courts where required by law, court order, or to protect the rights and safety of the School, its students, or staff.
6.3 Business Transfers
In the event of a merger, acquisition, or restructuring of the School, your data may be transferred to the successor entity, subject to the same privacy protections.
7. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting requirements.
- Active student records — retained for the duration of your program and for 7 years thereafter
- Financial records — retained for a minimum of 7 years in accordance with Nigerian financial regulations
- Examination records — retained in line with the requirements of the relevant examining body
- Marketing communications data — retained until you opt out or withdraw consent
- Website analytics data — retained for up to 24 months
When your data is no longer required, we will securely delete or anonymise it.
8. Data Security
We take data security seriously. Pinnacle Business School Nigeria implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. These measures include:
- Secure storage of physical records with restricted access
- Password-protected digital systems and databases
- Restricted access to personal data on a need-to-know basis
- Regular review of our data security practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
9. Your Rights
Subject to applicable Nigerian data protection law (including the Nigeria Data Protection Act 2023), you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where no longer necessary.
Right to Object
Object to processing based on legitimate interests or for marketing.
Right to Restriction
Request that we limit processing of your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
To exercise any of these rights, please submit a written request to contactcentre@pinnaclebusinessschool.com. We will respond within 30 days. We may need to verify your identity before processing your request.
10. Cookies
Our website uses cookies — small text files placed on your device — to improve your browsing experience and analyse site traffic. The types of cookies we use include:
- Essential cookies — required for the website to function properly
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.
11. Third-Party Links
Our website may contain links to third-party websites, examination body portals, or external resources. This Privacy Policy applies solely to Pinnacle Business School Nigeria's website and services. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
12. Children's Privacy
Our programs are designed for individuals who meet the minimum age and qualification requirements for each course. We do not knowingly collect personal data from children under the age of 18 without parental or guardian consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at contactcentre@pinnaclebusinessschool.com and we will take steps to remove such information.
13. Changes to This Policy
Pinnacle Business School Nigeria reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:
- Update the effective date at the top of this policy
- Post the revised policy on our official website
- Where practicable, notify currently enrolled students via email
Your continued use of our services or website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer:
- Email: contactcentre@pinnaclebusinessschool.com
- Phone: +234 90-3851-5779
- Lagos Office: 9 Oke Street, Ijaiye Ojokoro, Lagos State, Nigeria
- Abuja Office: 22 Kumasi Crescent, Wuse 2, Abuja 904101 FCT, Nigeria
We take all privacy-related inquiries seriously and will respond within 30 days of receipt.
Questions About Your Privacy?
Our team is happy to clarify how we handle your personal data before you enroll.
Contact Us